FAQs

Q: Is rooting the phone preferred?

A: Unless you want to do any customization or development on the phone, rooting is not necessary or recommended. Rooting the phone allows privileged access on the phone. Rooting the phone voids the warranty of the device.

Q: How can I flash my phone?

A: Here is a flashing tutorial on our forum (the phone firmware download link included on the page) :
http://www.zopomobile.com/forum/thread-357-1-1.html

Q: How do I factory reset my device?

A: Go to the Applications menu -> Settings -> Backup & reset -> Factory data reset.

Q: How do I perform a full factory reset?

A:
– Back up all your important files and information, as the process may erase all data.
– Shut down the phone, and turn it back on while holding the Volume Down button until you feel it vibrate.
– Once in Simple Recovery, select “wipe cache partition” and swipe to the right or press the power button to select it. Continue once you get the “Cache wipe complete” message.
– Select “wipe data / factory reset” and confirm to fully reinitialize your ROM.
– Optional: select “wipe media” to clear all directories that may contain your photos, messages, music and other personal files.

Q: Where can I get after-sales service if I purchased a phone from zopomobile.es or zopomobile.eu before March 2015?

A: Please contact satoficial@playsat.es for all after-sales support.

Q: What’s the warranty period on my ZOPO smartphone?

A: If bought from an official European distributor (online or offline) the warranty is 24 months.
There is a global 12 months warranty period beginning from the date of purchase of your device.
Batteries and chargers are for 6 months while data cables and earphones are for 3 months. To redeem the warranty a valid proof of purchase must be provided.

Q: What is not covered under warranty?

A: Defects or damages caused by abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, collision, improper installation, virus or other acts which are not the fault of ZOPO, including damage caused by liquid or shock.
– All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal customer use.
– Damages or defects caused by excessive force to the screen, charging ports or buttons.
– Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
– Products which have had the serial number altered, removed or made illegible.
– Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions in the product user manual.

Are ZOPO smartphones available in my country?

A: ZOPO smartphones are officially distributed in Europe, Asia, South America and Africa.

Where can I buy accessories (cases, screen protectors, batteries, etc) for my device?

A: At this time we do not directly sell accessories for our devices. If you wish to purchase batteries and parts for your device, please contact your local resellers.

Q: Is there an update available for my device?

A: Your phone will automatically notify you if there is an update. To manually check, go to “Settings” > “About Phone” > “Wireless Update”.

You can also check our Updates page at XXXXXXXXXXXXX for the latest version. Alternatively see our Blog and Facebook page for any update announcements for our devices or contact us at zopo@zopomobile.com for further questions.

Q: I would like to know the phone’s prices. How can I get this information?

A: You can get all the information you need by contacting your country’s official distributor as prices vary according to location. Alternatively our e-commerce partners have prices listed on their online shops.

Q: How to add a Google account on my device?

A: Go to the Applications menu > Settings > Add account.
– Choose Google.
– Enter your email address, password and complete the steps.
If you don’t have a Google account, you can use this menu to create a new account right from your phone.

Q: Why is the internal storage less than what is indicated by the technical specifications of my phone?

A: The number provided on the box is the total storage capacity of the phone; the storage space is divided into the space taken by the operating system and the one available for the user.

Q: The phone becomes very hot after usage only for a short time.

A: This is probably caused by many apps running on the background. Please make sure to close apps that are not being used by press the Recent Apps menu key and selecting the paint brush icon on the left side.

Q: How can I optimize the battery usage of my device?

A: You can optimize the battery of your phone by doing the following:
-Clear cache memory;
-Close all the apps running in background;
-Switch off Bluetooth, Wi-Fi, GPS, LTE, NFC when not in use;
-Reduce the brightness of your phone’s display;
-Avoid using live wallpapers;
-Keep on updating your apps.

Q: What factors causes low memory on the device?

A: There are many reasons for this problem, but the cache can often get too full to allow the efficient processing of apps. Third party apps like Cache Cleaner, from the Android Market, let you clean the cache for specific apps to free up memory. You will also need to either uninstall or move apps to an SD card to free up more physical memory.

Q: How can I move apps to the SD card?

A: To move an app to an SD card, follow these steps: Go to device Settings –> App –> Choose a particular app you wish to move and select “Move to SD card”.

Note: The app must be a downloaded app (as in not pre-installed).

Are ZOPO smartphones available in my country?

A: ZOPO smartphones are officially distributed in Europe, Asia, South America and Africa.

Where can I buy accessories (cases, screen protectors, batteries, etc) for my device?

A: At this time we do not directly sell accessories for our devices. If you wish to purchase batteries and parts for your device, please contact your local resellers.

Q: Is there an update available for my device?

A: Your phone will automatically notify you if there is an update. To manually check, go to “Settings” > “About Phone” > “Wireless Update”.

You can also check our Updates page at XXXXXXXXXXXXX for the latest version. Alternatively see our Blog and Facebook page for any update announcements for our devices or contact us at zopo@zopomobile.com for further questions.

Q: I would like to know the phone’s prices. How can I get this information?

A: You can get all the information you need by contacting your country’s official distributor as prices vary according to location. Alternatively our e-commerce partners have prices listed on their online shops.

Q: How to add a Google account on my device?

A: Go to the Applications menu > Settings > Add account.
– Choose Google.
– Enter your email address, password and complete the steps.
If you don’t have a Google account, you can use this menu to create a new account right from your phone.

Q: How do I factory reset my device?

A: Go to the Applications menu -> Settings -> Backup & reset -> Factory data reset.

Q: Where can I get after-sales service if I purchased a phone from zopomobile.es or zopomobile.eu before March 2015?

A: Please contact satoficial@playsat.es for all after-sales support.

Q: What’s the warranty period on my ZOPO smartphone?

A: If bought from an official European distributor (online or offline) the warranty is 24 months.
There is a global 12 months warranty period beginning from the date of purchase of your device.
Batteries and chargers are for 6 months while data cables and earphones are for 3 months. To redeem the warranty a valid proof of purchase must be provided.

Q: What is not covered under warranty?

A: Defects or damages caused by abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, collision, improper installation, virus or other acts which are not the fault of ZOPO, including damage caused by liquid or shock.
– All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal customer use.
– Damages or defects caused by excessive force to the screen, charging ports or buttons.
– Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
– Products which have had the serial number altered, removed or made illegible.
– Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions in the product user manual.

Q: Is rooting the phone preferred?

A: Unless you want to do any customization or development on the phone, rooting is not necessary or recommended. Rooting the phone allows privileged access on the phone. Rooting the phone voids the warranty of the device.

Q: How can I flash my phone?

A: Here is a flashing tutorial on our forum (the phone firmware download link included on the page) :
http://www.zopomobile.com/forum/thread-357-1-1.html

Q: How do I perform a full factory reset?

A:
– Back up all your important files and information, as the process may erase all data.
– Shut down the phone, and turn it back on while holding the Volume Down button until you feel it vibrate.
– Once in Simple Recovery, select “wipe cache partition” and swipe to the right or press the power button to select it. Continue once you get the “Cache wipe complete” message.
– Select “wipe data / factory reset” and confirm to fully reinitialize your ROM.
– Optional: select “wipe media” to clear all directories that may contain your photos, messages, music and other personal files.

Q: Why is the internal storage less than what is indicated by the technical specifications of my phone?

A: The number provided on the box is the total storage capacity of the phone; the storage space is divided into the space taken by the operating system and the one available for the user.

Q: The phone becomes very hot after usage only for a short time.

A: This is probably caused by many apps running on the background. Please make sure to close apps that are not being used by press the Recent Apps menu key and selecting the paint brush icon on the left side.

Q: How can I optimize the battery usage of my device?

A: You can optimize the battery of your phone by doing the following:
-Clear cache memory;
-Close all the apps running in background;
-Switch off Bluetooth, Wi-Fi, GPS, LTE, NFC when not in use;
-Reduce the brightness of your phone’s display;
-Avoid using live wallpapers;
-Keep on updating your apps.

Q: What factors causes low memory on the device?

A: There are many reasons for this problem, but the cache can often get too full to allow the efficient processing of apps. Third party apps like Cache Cleaner, from the Android Market, let you clean the cache for specific apps to free up memory. You will also need to either uninstall or move apps to an SD card to free up more physical memory.

Q: How can I move apps to the SD card?

A: To move an app to an SD card, follow these steps: Go to device Settings –> App –> Choose a particular app you wish to move and select “Move to SD card”.

Note: The app must be a downloaded app (as in not pre-installed).

Back to top